For Crystal, working on insurance defence files provides a glimpse into the fascinating and unpredictable world of human behaviour. Whether she is working on a routine slip & fall or MVA or a complex fire loss or long-term disability claim, no detail is too trivial and no plaintiff too unusual or challenging. Crystal starts each file by taking a fair and reasonable approach. Digging deep to uncover elements of a claim that will influence the outcome, taking the time to carefully assess the plaintiff’s case and developing strong, persuasive arguments that clearly outline her client’s position is how she settles files fairly and efficiently.
Crystal always maintains a level headed and determined approach and insurers can count on her to stand up for their interests and push for the right result. Over the years she has built a long list of loyal insurance adjusters and examiners who actually look forward to their weekly calls with Crystal to catchup on on-going files. They all appreciate her candour, perseverance, responsiveness and refreshing communication style.